Terms and Conditions

Last updated: 2026-05-09

These Terms and Conditions govern the use of the Fixpress3D website and services, including the request, design, production, and sale of custom test fixtures, fixture components, and related products.

By accessing this website or placing an order, you agree to comply with these Terms and Conditions.

Sale and Use

1. Website Owner

This website is operated by:

Fixpress3D
Registered office: Via Leonardo Da Vinci 9/1, 10095 Grugliasco, Turin (Italy)
VAT / Tax ID: MSTMTT83M12H501F
Email: info@fixpress3d.com

2. Scope of Application

These Terms and Conditions govern:

• the use of the website

• the sale of products and services

• quotation requests and file uploads

They apply to both B2C (consumers) and B2B (professionals and companies), unless otherwise specified.

3. Services and Products

The website provides:

• sale of physical and/or digital products

• custom-made and on-demand services

• acquisition of technical files uploaded by the customer

• automatic acceptance of a Non-Disclosure Agreement (NDA), where applicable

4. Ordering Process

Orders placed through the website constitute a binding purchase proposal.

The contract is concluded only after:

• order confirmation sent by email

• payment receipt, if required

5. Prices and Payments

• All prices are in EUR

• B2C: prices include VAT

• B2B: prices exclude VAT, unless otherwise stated

Accepted payment methods:

• bank transfer / PayPal

6. Delivery and Lead Time

• Delivery times are indicative and non-binding

• Delays do not entitle the customer to compensation

For custom or made-to-order products, lead times start after final customer approval.

7. Right of Withdrawal (B2C)

Consumers may withdraw within 14 days from delivery, without providing reasons.

The right of withdrawal does not apply to:

• custom or personalized products

• services already started or completed

• digital files made available for download

8. B2B Customers

For professional and business customers:

• the right of withdrawal does not apply

• conditions agreed during quotation prevail

• any defects must be reported within 8 days

9. Warranty

• B2C: legal warranty of conformity applies

• B2B: warranty limited to what is explicitly agreed

10. Customer-Uploaded Files

The customer declares to:

• own or have rights to all uploaded files

• indemnify the website owner against third-party claims

Uploaded files:

• are used exclusively to perform the requested service

• may be deleted after processing, unless legally required otherwise

11. Intellectual Property

All website content (texts, images, logos, layouts) is the exclusive property of Fixpress3D and may not be reproduced without written permission.

12. Limitation of Liability

Fixpress3D shall not be liable for:

• temporary service interruptions

• technical errors

• improper use of products or services

Liability shall in any case not exceed the amount paid by the customer.

13. NDA and Confidentiality

Where applicable, submitting files or requesting quotations implies acceptance of the applicable Non-Disclosure Agreement (NDA) published on the website.

14. Amendments

Fixpress3D reserves the right to modify these Terms at any time.
Changes become effective upon publication on the website.

15. Governing Law and Jurisdiction

These Terms are governed by Italian law.

• B2C: jurisdiction of the consumer’s residence

• B2B: exclusive jurisdiction of Turin (Italy)

16. International Shipping – Customs, Import Duties and Incoterms

International Shipments and Incoterms

Unless otherwise agreed in writing, all international deliveries are made under Incoterms® 2020 – DAP (Delivered At Place).

Under DAP terms:

• Fixpress3D is responsible for arranging transportation to the agreed destination.

• The purchaser is solely responsible for import clearance.

• The purchaser bears all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by the destination country.

16.1 Customs Duties and Import Charges

For shipments outside the European Union, any customs duties, import taxes, clearance fees, storage costs, inspection fees, or other charges imposed by authorities or carriers are exclusively borne by the purchaser.

Fixpress3D has no control over such charges and cannot estimate their amount.

16.2 Import Compliance Responsibility

The purchaser is fully responsible for:

• Ensuring that the ordered goods comply with local import regulations

• Providing any required documentation for customs clearance

• Obtaining necessary import licenses or certifications

Fixpress3D shall not be liable for delays, seizures, inspections, or restrictions imposed by customs authorities.

16.3 Delays Due to Customs

Any delay caused by customs procedures, inspections, or regulatory checks shall not be considered a breach of contract and does not entitle the purchaser to:

• Order cancellation

• Compensation

• Penalties

• Refund of shipping costs

16.4 Refusal of Delivery or Failure to Clear Customs

If the purchaser:

• Refuses delivery, or

• Fails to complete customs clearance, or

• Fails to pay required duties or taxes

The shipment may be:

• Returned to sender at the purchaser’s expense, or

• Abandoned or destroyed according to carrier/customs regulations

All related costs (return shipping, storage, administrative fees, disposal costs, customs penalties) shall be charged to the purchaser.

In such cases:

• Shipping costs are non-refundable

• Any additional expenses may be invoiced to the purchaser

16.5 Transfer of Risk

Risk transfers to the purchaser at the moment the goods are handed over to the first carrier.

17. Acceptance

Using the website and/or placing an order implies full acceptance of these Terms and Conditions.