Privacy Policy

Last updated: 2026-02-28

This Privacy Policy explains how Fixpress3D (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or use our website and services.

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1. Data Controller

Fixpress3D
Registered office: Via Leonardo Da Vinci 9/1, 10095 Grugliasco, Turin (Italy)
VAT / Tax ID: MSTMTT83M12H501F
Email: info@fixpress3d.com

2. Personal Data We Collect

Depending on how you use the site, we may collect:

2.1 Data you provide

• Contact/quote requests: name, email, company (optional), message

• Orders (WooCommerce): billing/shipping address, email, phone (if provided), order details

• File uploads: documents/attachments you choose to submit (may include personal data depending on content)

• Account (if enabled): login credentials and profile details you enter

2.2 Data collected automatically

• Technical data: IP address, device/browser info, pages visited, approximate location (city/region), timestamps

• Cookies and similar technologies: see Cookie Policy below

3. Why We Use Your Data (Purposes)

We process your data for:

• Providing services and responding to requests (quotes, technical evaluation, support)

• Order processing and delivery (payment, invoicing, shipping, customer service)

• Website security and abuse prevention (fraud detection, spam protection)

• Legal and tax compliance (accounting, record keeping)

• Improving the website (performance and usage analysis, if enabled)

• Marketing communications (only if you opt-in where required)

4. Legal Bases (GDPR)

We process personal data under one or more of the following bases:

• Contract / pre-contractual steps (e.g., quote requests, orders)

• Legal obligation (e.g., invoicing/tax)

• Legitimate interests (security, preventing abuse, improving service)

• Consent (e.g., optional analytics/marketing cookies, newsletter where applicable)

5. File Uploads and Confidentiality (NDA)

If you upload files for quotation or service execution:

• Files are used only to evaluate and deliver the requested service.

• You are responsible for ensuring you have the right to share the content.

• Where applicable, submission may require acceptance of our NDA (published on the website).

• We may delete uploaded files after processing, unless retention is required for legal reasons or agreed with you.

6. Data Sharing (Recipients)

We may share data with trusted service providers strictly as needed, such as:

• Hosting / website infrastructure: Aruba

• E-commerce platform plugins: WooCommerce

• Payment processors: PayPal

• Shipping carriers / logistics: Poste Italiane / InPost

• Email service provider: Aruba

• Anti-spam / security services: Cloudflare Turnstile / Cloudflare

• Storage CAD: Backblaze B2

They act as processors under our instructions (or as independent controllers where applicable, e.g., payment providers).

7. International Transfers

Some providers may process data outside the EEA/UK. Where applicable, transfers rely on:

• adequacy decisions, or

• Standard Contractual Clauses (SCCs) and additional safeguards.

(If you only use EU-hosted services, keep this section short and state “no transfers outside EEA”.)

8. Data Retention

We keep personal data only as long as necessary:

• Orders/invoices: as required by tax/accounting laws

• Customer support and quotes: 24 months after last contact

• Uploaded files: Uploaded technical files are stored on Backblaze B2 Cloud Storage. Backblaze acts as data processor. Files are used only for quotation, technical evaluation and production. Files are deleted within 90 days after quote closure or project completion, unless longer retention is required by contract, accounting, dispute management or customer agreement.

• Consent records: as long as needed to demonstrate compliance

9. Your Rights (GDPR)

You can request:

• access, rectification, deletion

• restriction, objection

• data portability (where applicable)

• withdrawal of consent (without affecting prior processing)

To exercise rights: info@fixpress3d.com
You also have the right to lodge a complaint with your local Data Protection Authority (in Italy: Garante per la protezione dei dati personali).

10. Security Measures

We implement technical and organizational measures to protect data, including access controls, backups, and secure transmission where available. No system is 100% secure; please avoid uploading unnecessary sensitive data.

11. Children

Our services are not intended for children under 16. We do not knowingly collect data from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.